Administrative & Information Helpline Assistant

KEY RESPONSIBILITIES

• Answer phones, record messages, and direct calls to the appropriate staff and retrieve messages from voicemail. Document information and referral calls.
• Provide information and referral resources to callers and occasional “walk-ins” that may be in crisis.
• Maintain confidentiality.
• Assess each caller for homelessness by conducting a “phone screen” and recording the information on the appropriate form.
• Greet and assist office visitors, including children.
• Perform various office duties, which may include typing, copying, faxing, filing, sorting mail, addressing and stuffing envelopes and posting mail.
• Assist in maintaining the donations storeroom.

INITIAL IMPACT

• Family Tree Housing and Family Services (HFS) clients will receive premier service and be connected with the best Family Tree staff member to meet their needs.

SUSTAINED OUTCOME

• Administrative and Crisis Support Assistants will demonstrate the value of effective volunteer engagement and attract additional volunteers that can help build Family Tree’s capacity.
• This role will help HFS staff to fulfill strategic priorities.

TRAINING & SUPPORT

• We ask each volunteer to attend the following trainings led by Family Tree experts: Volunteer Orientation, Domestic Violence Symposium and Homelessness 101.
• Administrative and Crisis Support Assistants will have additional training from staff.

COMMITMENT

• Administrative and Crisis Support Assistants are expected to be available for six months.
• The hours are flexible during regular business hours (M-F, 9am-4:30pm).
• Four hours per week is preferred.

QUALIFICATIONS

• Completion of volunteer orientation and approved background check.
• Comfortable dealing with the public and busy office environment.
• Willingness to learn and desire to assist people who are in crisis is essential.
• Working knowledge of computers.
• Movement sufficient to file and conduct ordinary office/administrative tasks.

BENEFITS

• Becoming part of the Family Tree team, providing solutions for families in crisis to become safe, strong and self-reliant.
• Hands-on experience working in the human service field.
• Opportunity to participate and be active with a dynamic team of social service providers.
• Work experience to enhance the strength of your resume.
• On-going support, supervision and recognition.
• Opportunity to be considered for employment with Family Tree.